Deliveries & Returns

Order Confirmation
As soon as you place your order, we will pre-authorise your card, however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay, such as a stock adjustment or an item which is on backorder, we will void the pre-authorisation and contact you to let you know. We will only process your payment when we know you are happy with the revised delivery schedule.

Order Delivery
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 3-7 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. Longer lead times apply to "Pre-Order" items, details listed on the relevant product pages.

We will endeavour to deliver your full order in a single shipment, if possible but when ordering multiple items from multiple partners (brands) you may get more than one delivery, which will mean more than one email containing tracking details. 

Smaller orders under 25kg are usually delivered by FEDEX. Please note for larger orders these are sent by pallet delivery which maybe a further 7-10 days from despatch from our suppliers' warehouse(s). You will be notified of your delivery date, with the haulage company contacting you in advance to confirm delivery timings.

One Man Pallet Delivery:
Expected delivery is 3 to 7 business days. All deliveries are made Monday – Friday between 8am and 6pm. We advise having two bodies available to help the courier with larger or heavy deliveries. Please note, Silverback Gym Supplies advise against one man delivery for larger or heavy orders.

Parcel Delivery:
All parcels will require a signature.

Products will be delivered Monday to Friday during normal working hours 8am - 6pm (weekends by arrangement).

Please notify us of any delivery obstructions and ensure that the delivery area is clear.

Pallet deliveries are normally curb-side drop only (special arrangements for alternative delivery can be made upon written/email request).

All deliveries must be signed for on delivery and deliveries must be checked upon receipt. Any damages or discrepancies must be notified within 24 hours of receipt of order.

If any products are out of stock you will be notified.

Silverback Gym Supplies and it's Partners will endeavour to honour specific delivery dates upon request.

Silverback Gym Supplies cannot entertain any claim for compensation arising from late delivery due to a third party carrier.

If you have not received tracking details within 6 working days, please reach out to us via email at info@silverbackgymsupplies.com so that we can help.

Damages
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@silverbackgymsupplies.com so that we can open an insurance claim on your behalf.

Cancellations & Refunds
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Returns

Silverback Gym Supplies work with a number of premium supliers in the UK, and we support and adhere their individual returns policies. Please click on the following links to read their individual returns policies:

Jordan Fitness

Primal Strength

Staffs Fitness

PowerGym Fitness