Q: WHO WILL DELIVER MY PURCHASES?
A: We use professional courier services to deliver our products.
Q: HOW DO I KNOW WHEN MY DELIVERY IS GOING TO ARRIVE?
A: Once you’ve placed an order with us, we’ll send you an email confirming all the details. You'll also get an email from us when we dispatch your order. The courier should then send you a notification with an expected delivery date. This usually happens 1-3 days after we ship your order.
Q: DO YOU SHIP INTERNATIONALLY?
A: Silverback Gym Suplies only ships to the UK at present. We are hoping to offer international shipping in future.
Q: WHERE CAN I TRACK MY ORDER?
A: We will email you to update you with the status of your order. If you create an account during checkout then you may also be able to view the status of any of your orders by logging into your account. However, please note that not all courier services provide tracking details.
To check the status of your order, you can get in touch with our customer services team. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Q: I HAVE GONE OVER THE 30-DAY RETURNS PERIOD. CAN I STILL RETURN MY UNWANTED ITEM?
A: Provided the item is in as new, resaleable condition with all the packaging then we may accept the return, but this would depend on the circumstances. We reserve the right to refuse returns over 30 days. Please contact us before returning any item.
Q: IF MY ITEM ARRIVES DAMAGED, DO I HAVE TO PAY TO SEND IT BACK TO YOU?
A: No. If your order arrives damaged please contact us and we will get it resolved. We will either organise a collection or a swap out. Please do not send any items back until you have contacted us and received our instructions. We cannot repay return postage for items returned without our approval.
Q: WHAT SHOULD I DO IF MY ITEM ARRIVES DAMAGED?
A: We make a lot of effort to try and ensure our products are packaged well so only a very small proportion arrive damaged. However, we understand that it is still a massive frustration when it does happen!
If an item arrives damaged or faulty, please send images showing the problem to firstname.lastname@example.org and our team will get this resolved quickly for you. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: We accept all major credit and debit cards as well as PayPal.
Q: CAN I USE YOUR EQUIPMENT OUTDOORS?
A: Our equipment is designed for use indoors and in dry conditions. It is not designed for use outdoors unless specifically stated in the product description.
The majority of our equipment is made from steel and is not designed to get wet. Leaving products outdoors or in damp environments where moisture forms can result in rust which could impact the lifespan of the product. For customers who are using equipment in sheds, garages or outbuildings please consider using dehumidifiers to ensure the environment does not become too damp.
Q: DO YOU HAVE ANY STORES?
A: Our business is online only.
Q: WHAT IS THE BEST WAY TO DISCUSS MY QUERY?
A: The best way to get in touch with us is via our contact form. We aim to respond to all queries within 24 hours. If your query is in regard to an existing order then for data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.